F.A.Qs

Below are some common questions our customers have before purchasing Sheglittary products.
If you have any other inquiries, feel free to reach out to us at contact@sheglittary.com.

Filter by topic
All
  • All
  • Orders & Shipping Details
  • Products, Warranty & Care:

Need Help?

If you have an issue or question that needs immediate assistance, simply click the button below to chat live with a Sheglittary Customer Service representative.

If we’re currently unavailable, please send us an email, and we’ll respond within 24 hours!

Orders & Shipping Details

Standard shipping usually takes 5–18 days.
We offer a 30-day return policy. For full details, please check out our Returns & Refunds page.
How do I track my order? You can check your order status anytime on our Track My Order page.
We’ll send you an email right away with the reason and next steps, including any refund details.
No worries! Contact us within 48 hours of delivery with a photo, and we’ll help you with a refund or replacement.
Once your order is on its way, we can’t change the delivery address. Please double-check before placing your order.
Click the “Notify Me” button on the product page, and we’ll email you as soon as it’s back in stock.
Not at this time, but we’re always working on new ways to surprise our customers! story.
Just enter your code at checkout in the promo field. If valid, the discount will apply automatically.

Products, Warranty & Care:

Yes! All our products come with a one-year warranty for manufacturing defects.
Simply contact our support team with your proof of purchase and a few photos. If approved, we’ll guide you through the next steps for a repair or replacement.
Yes. Even if it’s not covered by warranty, we’ll offer a replacement option for items damaged by misuse.
They are long-lasting (20+ hours), kiss-proof, drink-proof and cruelty-free. Our products are designed to boost your confidence and sparkle your vibe.
1 x Pretty Cosmo Glitter 1 x Lip Liner 1 x Gloss Adhesive 1 x Dual-Ended Applicator
Store them in a cool, dry place away from sunlight, and make sure caps are sealed tightly to keep them fresh and ready to use.
Yes! All our products are cruelty-free.If you still have questions or need help with anything else, feel free to reach out to us at contact@sheglittary.com—we’re always here to help
Unable to find satisfactory answers ? Contact Support