Below are some common questions our customers have before purchasing Sheglittary products.
If you have any other inquiries, feel free to reach out to us at contact@sheglittary.com.
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Need Help?
If you have an issue or question that needs immediate assistance, simply click the button below to chat live with a Sheglittary Customer Service representative.
If we’re currently unavailable, please send us an email, and we’ll respond within 24 hours!
Orders & Shipping Details
How long does shipping take?
Standard shipping usually takes 5–18 days.
What is your return policy?
We offer a 30-day return policy. For full details, please check out our Returns & Refunds page.
How do I track my order?
How do I track my order?
You can check your order status anytime on our Track My Order page.
What happens if my order gets canceled after confirmation?
We’ll send you an email right away with the reason and next steps, including any refund details.
What if my item arrives damaged?
No worries! Contact us within 48 hours of delivery with a photo, and we’ll help you with a refund or replacement.
Can I change my delivery address after it’s shipped?
Once your order is on its way, we can’t change the delivery address. Please double-check before placing your order.
What if the product I want is out of stock?
Click the “Notify Me” button on the product page, and we’ll email you as soon as it’s back in stock.
Do you offer free samples or trials?
Not at this time, but we’re always working on new ways to surprise our customers! story.
How do I use a gift card or coupon code?
Just enter your code at checkout in the promo field. If valid, the discount will apply automatically.
Products, Warranty & Care:
Do your products come with a warranty?
Yes! All our products come with a one-year warranty for manufacturing defects.
How does the warranty process work?
Simply contact our support team with your proof of purchase and a few photos. If approved, we’ll guide you through the next steps for a repair or replacement.
Can I get a damaged item replaced?
Yes. Even if it’s not covered by warranty, we’ll offer a replacement option for items damaged by misuse.
What’s special about your products?
They are long-lasting (20+ hours), kiss-proof, drink-proof and cruelty-free. Our products are designed to boost your confidence and sparkle your vibe.
What’s inside the Glitter Lip Kit?
1 x Pretty Cosmo Glitter
1 x Lip Liner
1 x Gloss Adhesive
1 x Dual-Ended Applicator
How do I care for my products?
Store them in a cool, dry place away from sunlight, and make sure caps are sealed tightly to keep them fresh and ready to use.
Are your products cruelty-free? you.
Yes! All our products are cruelty-free.If you still have questions or need help with anything else, feel free to reach out to us at contact@sheglittary.com—we’re always here to help