Return & Refund Policy

Refund & Return Policy – Sheglittary

At Sheglittary, we prioritize hygiene, product safety, and customer satisfaction. Due to the nature of cosmetic and beauty products, please review the following policy carefully before placing your order.

No Returns or Refunds on Opened or Used Products

For hygiene and safety reasons, all cosmetic products are final sale once opened or used.

Opened, used, or tampered products cannot be returned or refunded

This applies to lip products, glosses, makeup kits, and all beauty items

Returns for Unopened & Unused Items (Limited Cases Only)

Returns may be considered only if:

The product is unopened, unused, and sealed in its original packaging

The request is submitted within 14 days of delivery

Valid proof of purchase is provided

Prior approval is received from our support team

📧 To request authorization, contact: contact@sheglittary.com

Items returned without approval will not be accepted.

Important Shipping & Delivery Notice

All delivery times are estimated, not guaranteed.

International shipping may be delayed due to customs, carriers, weather, peak seasons, or circumstances beyond our control.

chargebacks

Orders in transit are not eligible for refunds, returns, or chargebacks.

Customers must wait until delivery is completed before contacting us regarding refunds or returns.

Delays during transit do not qualify for refunds or chargebacks.

Refund Processing (If Approved)

Approved refunds are issued within 7–10 business days to the original payment method

Bank processing times may vary

Order Cancellations

Orders may be canceled within 5 hours of purchase.

Orders already processed or shipped cannot be canceled.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery

Provide clear photo or video proof

We will arrange a replacement at no extra cost.

Refunds are not provided for damage caused by customer misuse.

EU 14-Day Cooling-Off Period (Unopened Items Only)

For orders shipped to the European Union, customers may return unopened and unused items within 14 days of delivery, as required by law.

Chargeback Policy

Customers must contact Sheglittary support before initiating any chargeback.

Chargebacks filed while an order is in transit will be disputed

Unauthorized chargebacks may result in refusal of future service

Need Help?

For questions or assistance, contact us at:

📧 contact@sheglittary.com

Thank you for choosing Sheglittary 💖